Jackson-Hicks has a public service background, serving six years as a Councilwoman and four years as Mayor of East St. Louis, Illinois. Her key initiatives included partnering with the National Development Council, a not-for-profit focused on homes, jobs, and community, to implement flexible financing to local businesses. Her relevant experience also includes 14 years with the Illinois Capital Development Board where she served as a Fair Employment Compliance Tech. Her responsibilities included strategy to connect contractors with diverse businesses.
Jackson-Hicks holds a bachelor's degree in accounting from the University of Illinois Champaign-Urbana and a Master of Professional Counseling from Lindenwood University.